Introwise vs Acuity Scheduling
Acuity does more than Introwise. It also costs more to start.
Acuity Scheduling does a great deal: recurring bookings, subscriptions, text reminders and more. Introwise does fewer things, starts at $0, and puts the video call in the same place as the booking.
Acuity Scheduling facts checked on 12 November 2026.
With Acuity
- Acuity StandardPackages start here, $34 a month
- Stripe, Square or PayPalPayment
- Zoom or Google MeetThe call, in a tool you connect
No free plan for new accounts
With Introwise
- One booking pageClients book, pay and come back to it
- Payment at bookingInto your own Stripe or PayPal
- The callBuilt in, opens from the booking
- Sessions leftCounted for you, visible to the client
One tool, from $0 a month
The short answer
Choose Introwise if
- You want to start free and pay only once clients pay you
- You want the video call built in, with no call tool to connect
- You want your booking page hosted on your own domain (on Pro)
- You want packages on the lowest plan, not from the second one up
Choose Acuity Scheduling if
- Your clients come every week at the same time and should book the series in one go
- You sell memberships or monthly retainers that bill automatically
- You want text message reminders
- You see clients in person and take card payments on the spot
- You are a US clinician who needs a HIPAA agreement
- You run a Squarespace site, have staff, or manage your calendar from a phone app
Introwise and Acuity, line by line
For one person who sells paid sessions. Acuity facts come from its own pricing and help pages.
We checked the facts about Acuity Scheduling on 12 November 2026.If a line here is out of date or unfair, tell us and we will correct it.
Report something out of dateWhere Acuity is ahead
If you are choosing by the length of the feature list, choose Acuity
Acuity does things Introwise does not: recurring bookings, subscriptions, text reminders, payments in person, gift certificates, a waitlist, a HIPAA agreement and a phone app for the business. On r/coaching, one commenter comparing it with Calendly wrote that "Acuity handles packages and intake forms better". A commenter on r/personaltraining described the other side of that depth: "it gets bloated fast once you start customizing it." Introwise has a free plan; Acuity has none for new accounts. Its video calls are built in, where Acuity uses a call tool you connect. And on Pro your booking page sits on your own domain, where Acuity gives you an as.me address or an embed.
Sources: a comment on r/coaching, March 2026, a comment on r/personaltraining, April 2026. How we read forums
What each costs at your numbers
Acuity charges a flat price and takes no commission on its current plans. Introwise is free to start and takes a share until you move to Pro.
We show Introwise on whichever plan works out cheapest for these numbers, billed monthly, assuming every session is a 1:1 call on its built-in video. Extra call minutes are $5 per 1,000. See Introwise pricing
At $720 a month in client payments: Introwise costs $11 less a month than Acuity Standard.
Acuity Starter costs $3 less than Introwise, but note: no packages or text reminders.
Before card processing, which your payment processor charges with either tool.
- Acuity Standard$34 a month$34 subscription. The lowest plan with packages and text reminders Source
- Acuity Starter$20 a month$20 subscription. No packages or text reminders Source
- Introwise Free$23 a month2.5% of your payments ($18) + $5 for extra call minutes. Video calls are built in.
Monthly billing on both sides; Acuity costs about 20% less when billed yearly. Card processing is charged by your payment processor with either tool, so it is left out.
What reviewers say about Acuity
On 12 November 2026 we read this year's Trustpilot reviews. Few reviewers say what kind of business they run.
What they like
- Clients find it easy to book, reschedule and cancel on their own.
Reviews on Trustpilot - Chat support is quick and helpful once you reach a person.
Reviews on Trustpilot - It keeps time zones straight for remote clients.
Reviews on Trustpilot - Long-time users recommend it to their peers.
Reviews on Trustpilot
What they complain about
- Support starts with a bot, has no phone line and can leave issues open.
Reviews on Trustpilot - The move to Squarespace logins caused lockouts and frequent log-outs.
Reviews on Trustpilot - Reviewers report a day-long outage on 21 October 2026.
Reviews on Trustpilot - Calendar sync and confirmation emails that sometimes fail.
Reviews on Trustpilot - Prices have gone up more than once.
Reviews on Trustpilot
This is our reading, not a count. G2 and Capterra are linked without a rating because we did not record theirs.
Read the reviews yourselfDon't take our word for it.
Acuity Scheduling
Introwise
Introwise has far fewer public reviews than the tools we compare ourselves with, and most are a few years old.
Moving from Acuity
Acuity exports your clients and appointments as spreadsheet files. Its help pages do not list package balances among the export columns, so send us your active packages and we will help you carry the remaining sessions over.
Questions about Introwise and Acuity
Is Introwise cheaper than Acuity Scheduling?
At the start, yes: Introwise has a free plan and Acuity has none for new accounts. Acuity takes no commission on its current plans, so its flat price can become the cheaper one as your income grows. Once clients pay you more than about $1,360 a month, Acuity Standard ($34) costs less than any Introwise plan, and sooner if you'd need extra call minutes. Introwise Pro is $39 with no commission.
Where does the video call happen?
With Acuity, in a tool you connect: Zoom, Google Meet or GoToMeeting. Introwise has video calls built in and also works with Zoom.
What does Acuity offer that Introwise does not?
Recurring bookings, subscriptions, text message reminders, in-person card payments, gift certificates, a waitlist, a HIPAA agreement on its Premium plan and a phone app for the business. If you need one of these, Acuity is the better choice today.
Can I use my own domain with Acuity?
Not for the booking page itself. Acuity gives you a name.as.me address, or you can embed the scheduler in your own site. Introwise hosts your booking page on your own domain on Pro.
Start free, and see if you miss anything
No card and no time limit. Upgrade when a paid plan costs you less.