Scheduling: Microsoft Outlook calendar integration

How to set up your Microsoft Outlook calendar integration and let Introwise check your calendars for conflicts and add new sessions as events.

You can connect Microsoft Outlook calendar to your Introwise account. Introwise will automatically add scheduled sessions to your integrated calendar, and will also remove any times that aren't available in your Microsoft Outlook calendar so you do not have double bookings.

You can connect your personal or work Microsoft accounts that are hosted on Office 365, Outlook.com, live.com, or hotmail. Corporate self-hosted exchange acocunts are not supported at this time.

You can connect multiple Microsoft Outlook accounts, as well as connect additional Google Calendar or Apple Calendar accounts.

Connecting your Microsoft Outlook account

To start syncing your Introwise availability with your Microsoft Outlook calendar please follow these steps:

1. Go your Scheduling settings by clicking on it in the top menu
2. Scroll down to Connected calendars and click on Manage connected calendars (link to get your there)
3. Click on Connect button opposite to the Microsoft Outlook section
4. Log in to your Microsoft account and follow the prompts to confirm Introwise access to your calendar

Once connected, you will see which calendars Introwise is checking for conflicts and writing new sessions to. By default only your primary calendar is used, but you can sync any calendar that you have access to with your Microsoft account.

Changing the calendars used for syncing

Your connected Microsoft Outlook account might have multiple calendars in it, e.g. one for personal events, one for your soccer practice, etc. It's important to select the right calendars to check for time conflicts and to add new sessions booked with you on Introwise.

If you don't make any changes, Introwise uses your default, or primary, calendar.

To change calendar sync settings follow these steps:

1. Open your Connected calendars settings (link to get your there)
2. Click on Edit next to Check for conflicts section to select which calendars will be used to check for time conflicts
3. Click on Edit next to Add sessions to section to select a calendar where new sessions booked with you on Introwise will be added

You can check multiple calendars for conflicts, but only one calendar can be used for adding sessions to.

Connecting multiple Microsoft Outlook accounts

You can connect additional Microsoft Outlook accounts to Introwise, e.g. if you have one personal Microsoft account and one Microsoft account for work or school.

Experts on the Free and Growth plans can connect up to 2 calendar accounts, and Pro plan experts can connect up to 4 calendar accounts.

To connect additional Microsoft Outlook accounts follow these steps:

1. Open your Connected calendars settings (link to get your there)
2. Scroll down and click on Connect additional calendar accounts
3. Follow the steps outlined above in the Connecting your Microsoft Outlook account instructions.

Disconnecting a Microsoft Outlook account

To stop syncing your Introwise avaiability with your Microsoft Outlook and remove Introwise access to your account follow these steps:

1. Open your Connected calendars settings (link to get your there)
2. Find the account you want to disconnect and click Disconnect next to it

If you want to start syncing with that Microsoft Outlook again you'll need to re-connect it and grant fresh permissions to Introwise.

Troubleshooting

I've received an email that my Microsoft Outlook account is no longer connected to Introwise

Introwise has only a limited access to your Microsoft Outlook account. If you received an Action required email, that means that either you revoked Introwise access to your account, or it was terminated for security reasons.

To reconnect your Microsoft Outlook account simply follow the link in the email, or go to the Scheduling > Connected calendars settings and click on Reconnect button opposite to the Microsoft Outlook account that is no longer connected.

Some of my calendars don't show up on Introwise

Calendars that you see in your Microsoft Outlook can be owned by you, or shared with you. Shared calendars are usually available in the read-only mode, and some calendars might be available for writing as well.

Introwise can check for conflicts all the calendars that you have a read access to. But for adding sessions only the writable calendars will be displayed.

If you don't see some of your calendars on Introwise, try to refresh the page to force Introwise reload the list of your calendars.

Which events from my calendar will be treated as time conflicts?

All times that are marked as busy or out-of-office on your calendar will be treated as unavailable on Introwise. This includes all-day and multi-day events.

If you don't want some of your events to block your availability on Introwise, you can mark the as "free" on your calendar, or change remove this calendar from conflicts checking (see Changing the calendars used for syncing instructions above)

I'm getting an error on connection that required permissions were not granted

Introwise has only a limited access to your Microsoft account and requests specific permissions to be able to read you free-busy availability data and write new events to your calendar.

Please ensure that you granted the requested permissions to Introwise for this integration to work properly.

How Introwise uses your calendar data

Read calendars on your account

To allow you to select the calendars to check for conflicts or add sessions to Introwise reads the list of calendars that you have access to on your account.

Read your free/busy information

To check for time conflicts Introwise reads start and end times of the periods that are shown as "busy" on the calendars you have selected. Introwise does not read or store your event details, such as title, attendees, etc.

Write to the calendars you own

Introwise automatically creates and updates events on the calendars you have selected for new sessions scheduled or booked. Introwise does not read, modify or store other events on your calendars.