Accepting payments with Stripe

Stripe lets your clients pay quickly and securely by credit or debit card. Stripe payments are available on all Introwise plans.

Local payment methods are available on the Pro plan when they are supported by your Stripe account country and the currency of your Introwise service or package.

Connecting a Stripe account

1. Go to Dashboard > Payments.
2. Open Payment accounts.
3. In the Stripe section, click Connect.
4. Follow the Stripe onboarding steps. Stripe securely collects business, identity, and bank account details and performs required verification.
5. After onboarding, you will return to Introwise to finish the connection.

Using Stripe for bookings

After Stripe is connected, choose it as your default payment account when you want Introwise to collect payment during booking. Paid services, packages, and other paid offers can then use Stripe checkout automatically.

To switch to a different payment account, make PayPal or No payments the default instead.

Payment methods

Cards are available through Stripe. Apple Pay and Google Pay can appear when cards are enabled and the client’s device and browser support them. Additional local payment methods depend on Stripe support for your country and currency.

Viewing transactions

Use View transactions in the Stripe payment account section to review Stripe balances, transactions, payments, fees, and payout timing when your connected Stripe account type supports it.

Refunds

Cancelling a session in Introwise does not automatically refund Stripe or PayPal payments. If you need to refund a client, issue the refund from your Stripe or PayPal dashboard. Payment processing fees and Introwise commissions may be non-refundable.

Troubleshooting

Payment account shows an action required message

If Stripe shows Action required, Stripe needs more information to finish account verification. Check emails from Stripe or open your Stripe account from the payment accounts page and follow the instructions.

Contact Introwise support if you have trouble completing verification or accepting payments.