Terms of service

Sarah Gibbs's booking page is managed by Introwise. You can read Introwise's Terms of Service here.

Booking & Cancellation Policy

• Lessons must be booked and paid for in advance.
• If you need to cancel or rearrange a lesson, please give at least 24 hours’ notice. With at least 24 hours’ notice, your lesson can normally be rearranged without charge.
• Cancellations or requests to reschedule with less than 24 hours’ notice, and missed lessons (no-shows), will normally be charged in full. For lesson packages, the session will normally be deducted from your remaining lessons.
• If Collier English needs to cancel a lesson, it will be rearranged at a mutually convenient time and will not be deducted from a package.
• If you arrive late, the lesson will still finish at the originally scheduled time.
• Lesson packages must be paid for in full before the first lesson.

** For younger learners, bookings and payments must be made by a parent or legal guardian in their own name, using their own contact details.**