Mario Custodio

GM of the Domes Lake Algarve, Autograph Collection

Soul is the new standard in the hotel business.
True hospitality today is not defined by generic luxury, but by meaningful, localised experiences that create a genuine sense of place.

At the core of leadership is curiosity — the most important skill to bring to everything you do. Be curious about people, trends, cultures, operations, and possibilities. This curiosity drives your ability to continuously adapt, innovate, and push beyond limits in an ever-evolving industry.

Define success through value creation, ethical leadership, and a deep commitment to social and environmental responsibility. Be resilient, people-focused, and guest-centric and focus consistently delivering KPIs by empowering teams and developing talent.

Cultivating team spirit, brings environments where collaboration, trust, and open communication thrive, aligning Heads of Department around a shared purpose. When people feel connected to a common goal, teams operate in harmony—driving engagement, creativity, and high performance.

This human-centred approach must be your foundation for strong team dynamics that elevate productivity, innovation, and results, while also enhancing individual fulfilment.

Ultimately, your professional identity must be shaped by an obsession with excellence and by surrounding yourself with people who challenge ideas, share visions, and think beyond the obvious. With curiosity, innovation, and creativity, nothing is fixed.

Level up. Always.