Discount codes

Offer fixed value or percentage discounts for your services

Discount codes are a great way to run promotions and offer incentives to your clients without changing your services. You can create value or percentage-based discount codes.

Discount codes are available on Growth and Pro plans.

Creating a discount code

To create a discount code do these steps:

  1. Click on Payments in the top menu
  2. Scroll to Discount codes section and click on Manage discounts button
  3. Click on New discount
  4. The new code must be unique and codes are not case-sensitive, i.e. "blackfriday" and "BLACKFRIDAY" are the same codes.
  5. Choose the desired discount value - fixed amount or a percentage.
  6. Click Save

The newly created is enabled by default and ready to use. Your booking page will automatically show an option to provide a discount code during your paid services checkout.

Note: value-based discount codes can only be used with services priced in the same currency. If you change your default currency we recommend to edit your discount code or create a new one.

Editing or deleting a discount code

To edit a discount code open it from the list of the discount codes and click on Edit. Make your changes and click Save. If you want to permanently delete the code click on Delete on the editing page.

Viewing the discount code usage

If the session was booked with a discount code then the booking information on the session dashboard will show the discount applied with the link to the discount code view.

In the discount code usage view you can also see the list of all session booked using this code, and the discount value applied.

Enabling or disabling a discount code

You can inactivate a discount code without deleting it, e.g. when your promotion is over or you got the desired usage.

To inactivate the discount code click on it in the list of discount codes and click on Disable on the discount code page. After disabling the code will be shown as Inactive in the list. You can enable the code back at any time.

If all your codes are currently inactive, then the option to provide a discount code will not be shown during your paid services checkout.

Troubleshooting

The discount code is in a different currency than the service

Value-based discount codes can only be used with services priced in the same currency. Applying the code with the wrong currency will not work.

If you change your default currency we recommend to edit your old discount codes or create new ones.

The price after the discount is too low for payment processing

Different payment processing accounts may have a minimum chargeable amount depending on the currency of the payment. If the price after applying the discount is not zero and is too low then the automatic payment and the booking might fail.

We recommend checking your prices and discounts to ensure that the final price is always greater than the minimum chargeable amount.

Stripe minimum chargeable amounts: documentation.